Question 1

What areas do you service?

Accepted Answer

We provide 24/7 towing and roadside assistance across Toronto (including Scarborough, North York, Etobicoke, East York and York) and every municipality across the Greater Toronto Area: Mississauga, Brampton, Caledon, Oakville, Burlington, Milton, Halton Hills, Vaughan, Markham, Richmond Hill, Aurora, Newmarket, King, East Gwillimbury, Georgina, Whitchurch-Stouffville, Pickering, Ajax, Whitby, Oshawa, Clarington, Uxbridge, Scugog and Brock, plus Hamilton, Ottawa and London. Highway calls within those service areas are covered too.

Question 2

How quickly can you respond?

Accepted Answer

Dispatch gives you an arrival estimate when you call or request service and confirms it before a driver is sent. Arrival estimates are provided by dispatch based on location, traffic, weather, service type and provider availability. If anything changes, we keep you updated.

Question 3

Do you operate 24/7?

Accepted Answer

Yes! TrueNorth Roadside operates 24 hours a day, 7 days a week, 365 days a year. We have live operators answering calls around the clock - no automated systems or callbacks.

Question 4

What makes TrueNorth Roadside different from other towing companies?

Accepted Answer

We use only flatbed towing (never hooks or chains), dispatch from our 24/7 operations team, employ only licensed and insured professionals, and provide transparent pricing with no hidden fees.

Question 5

How much does towing cost?

Accepted Answer

Local towing starts at $95 for distances up to 10km. Long-distance towing is $2.50 per kilometer. Roadside assistance starts at $75. We provide upfront quotes before beginning any work.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. The price we quote is the price you pay. All costs including taxes are included in our upfront quotes.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, MasterCard, American Express), and debit cards. Payment is due upon completion of service.

Question 8

Do you work with insurance companies?

Accepted Answer

Yes, we work with most major insurance providers. We can bill your insurance company directly or provide detailed receipts for reimbursement. Call your insurance first to confirm coverage.

Question 9

What is flatbed-only towing?

Accepted Answer

Flatbed towing means your entire vehicle is loaded onto a flat platform, never dragged or lifted by hooks/chains. This is the safest method that prevents damage to your vehicle's transmission, suspension, or body.

Question 10

What roadside services do you provide?

Accepted Answer

We offer jump starts, flat tire changes, lockout service, fuel delivery, battery replacement, and basic mechanical troubleshooting. Our technicians carry professional equipment for most common issues.

Question 11

Can you tow all types of vehicles?

Accepted Answer

We tow cars, SUVs, light trucks, motorcycles, and commercial vehicles. We have specialized equipment for luxury cars, classic vehicles, and motorcycles. Heavy commercial vehicles may require our heavy-duty service.

Question 12

Do you provide long-distance towing?

Accepted Answer

Yes, we provide long-distance towing across Ontario and to other provinces. All long-distance tows include real-time GPS tracking and regular status updates.

Question 13

What should I do while waiting for the tow truck?

Accepted Answer

Stay safe: move to a safe location away from traffic, turn on hazard lights, use road flares or reflectors if available, and remain visible. Stay with your vehicle if safely possible or wait in a secure nearby location.

Question 14

What if I'm in a dangerous location?

Accepted Answer

Your safety is our priority. If you're in an unsafe location (busy highway, remote area, etc.), we'll coordinate with police if necessary and prioritize your pickup. Call 911 first if you're in immediate danger.

Question 15

Can you help if my car is stuck in snow/mud?

Accepted Answer

Yes, vehicle recovery is one of our specialties. We have winch-equipped trucks and specialized recovery equipment for cars stuck in snow, mud, ditches, or other challenging situations.

Question 16

What if I locked my keys in the car?

Accepted Answer

Our lockout service can safely open most vehicles without damage. Our technicians use professional tools and techniques. If we cannot open your vehicle, we'll help arrange a locksmith.

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