Commercial Services
Emergency Fleet Roadside Assistance
A stopped work vehicle costs your business time. We provide mobile roadside assistance for commercial vehicles so drivers can finish the route instead of waiting for a tow.
When You Need Fleet Roadside Assistance
Fleet Roadside Assistance is the right call in the situations below. If you are not sure, call dispatch and describe what the vehicle is doing — we will tell you which service fits.
- A driver is stopped mid-route with a dead battery
- A work vehicle has a flat tire and a usable spare
- A van has run out of fuel between jobs
- Keys are locked in a running or loaded delivery vehicle
- You need the vehicle moving again rather than towed to a shop
What Is Included With Fleet Roadside Assistance
Our technicians handle the same problems that stop passenger cars — flat batteries, flat tires, empty tanks and lockouts — with equipment sized for cargo vans, Sprinter vans, cube vans and work pickups.
If the vehicle cannot be repaired at the roadside, the same request moves to flatbed towing, so your driver is not left arranging a second call.
- Mobile technician dispatch to the driver's location
- Battery, tire, fuel or lockout support as required
- Verification the vehicle is safe to continue the route
- Updates to your named fleet contact
- Escalation to flatbed towing if the on-site fix does not hold
Keeping Work Vehicles On The Route
A stopped work vehicle costs your business a route, a delivery window and sometimes a customer. Our mobile roadside technicians handle the faults that do not need a tow — flat batteries, flat tires, empty tanks and lockouts — so your driver finishes the day instead of waiting for a flatbed.
Fleet contacts receive status updates alongside the driver, so a dispatcher or manager always knows where the vehicle stands.
- Battery boost for commercial and dual-battery setups
- Tire assistance for vans, cube vans and light trucks
- Fuel delivery for gasoline and diesel work vehicles
- Non-destructive lockout entry for fleet vehicles
- Status updates sent to your fleet contact as well as the driver
Vehicles We Support
Light and medium-duty fleet vehicles within our service capacity.
- Cargo and Sprinter vans
- Cube vans
- Pickup trucks
- Delivery vehicles
- Service and trade vehicles
- Passenger fleet cars
How Fleet Roadside Assistance Works in Toronto and the GTA
Driver or dispatcher requests help
Provide the vehicle number, location and fault. Mention your fleet account so billing is applied.
Quote and ETA to both contacts
Dispatch confirms a CAD quote and ETA to the driver and your fleet contact.
On-site service
The technician performs the boost, tire change, fuel delivery or lockout entry.
Back on route or escalated
If the fix holds, the driver continues. If not, we re-quote and tow to your maintenance shop.
Call Dispatch or Request Through the App
There are two ways to get fleet roadside assistance from TrueNorth Roadside Rescue. You can call dispatch directly at (647) 633-8885 and speak with a real person, 24 hours a day. Or you can request service through the TrueNorth web and mobile app for a faster, fully digital request flow.
In the app, you enter your exact service type, pickup location, vehicle details, destination when required, and contact information. The app calculates your estimate from preset service pricing, distance in kilometres, included distance, add-ons, and applicable tax — before anything is dispatched.
Once a driver is assigned, the app shows live service tracking with driver status, ETA, service progress, and completion status. It is a clearer and more transparent experience than a normal phone-only towing request — and you can still call dispatch anytime if you prefer speaking with a person.
Faster Request Flow
Submit the service type, location, vehicle details, and contact information without waiting on the phone.
Live Driver Tracking
Once a driver accepts the job, follow the driver and service status in real time.
Transparent App Estimate
Pricing is calculated from preset service rates, distance, add-ons, and tax before dispatch.
Better Service Updates
See when your request is submitted, accepted, on the way, arrived, completed, or closed.
Call Anytime
You can still call dispatch directly for urgent support, questions, or special situations.
Fleet Roadside Assistance Pricing and Quotes
Fleet roadside assistance is quoted in CAD before dispatch. Fleet accounts can be set up for consolidated billing — tell dispatch you are a fleet customer when you request service.
For a full breakdown of how towing and roadside jobs are quoted, see our towing and roadside assistance pricing page.
Staying Safe While You Wait
- Drivers should park clear of live traffic and use hazard lights
- Loaded vehicles should not be jacked without the technician's assessment
- Do not attempt entry on a running vehicle with a coat hanger or pry tool
- Report the correct fuel type — misfuelling a diesel van is a costly repair
If Extra Help Is Needed
When the fault cannot be fixed roadside, we switch to commercial flatbed towing and deliver the vehicle to your maintenance shop, dealership or yard, with the fleet contact kept informed throughout.
Where We Provide Fleet Roadside Assistance
TrueNorth Roadside Rescue dispatches fleet roadside assistance across Toronto and the Greater Toronto Area, 24 hours a day. Choose your city for local coverage detail:
FAQ
Fleet Roadside Assistance FAQs in Toronto and the GTA
Need Help Now?
Dispatch is open 24/7 across Toronto and the GTA. Send your location online for a fast ETA, or call to speak with a dispatcher directly. Every job is quoted in CAD before dispatch.